Social Accountability: Community-driven action for improved SRH service delivery and outcomes
There are huge disparities in provision of sexual and reproductive health services between the poor and better off populations. There is growing recognition that to redress the glaring inequalities and ensure accessible and equitable access to quality SRH services and information for all, those who are directly affected by these problems, need a strong voice. This will help express their preferences and opinions and influence decisions about public policies, programmes and distribution of national resources. This means that poor communities should be able to articulate their priorities and concerns; air their dissatisfaction with inadequate services or non-performance of service providers, and demand for responsiveness, transparency and accountability. Likewise, the responsible government officials and service providers have an obligation to listen to their feedback, explain why gaps exist, and take necessary steps to address them. Josephine Mutungi expounds further on this topic through in this publication.